Free Gift for orders over $500
Free Delivery for orders over $100
100% NZ Owned

Customer Care

 

 

Shipping & Delivery

Shipping


We only use reputable and highly professional Shipping & Courier Companies including:


POST HASTE | UPS | NZ POST |DHL

POST HASTE is the primary carrier for national shipments under 50 Kilograms


We offer FREE SHIPPING on some items. View product details to see if free shipping applies. Generally, this applies to New Zealand-only orders but if you’re outside NZ, we’re happy to receive an email asking for a quote. You can do this from our Contact us page.


All Prices include GST AND delivery to rural areas


AUCKLAND REGION – $5

NORTH ISLAND – $7

SOUTH ISLAND – $10

Please bring your order number when come to pick up.

Item must be picked up in Mt Wellington Branch within 7 days, or order will be cancel automatically.

Mt Wellington Branch: 1 Rakino Way, Mt Wellington, Auckland

For any other region please contact us for a quote on 09-8264588 or email info@LovenTools.com.

 

Delivery Times


Once payment is confirmed, LOVENTOOLS endeavours to despatch all orders within 2 or 3 working days.


Please note, we CAN NOT deliver to Post Office boxes.


  • Orders that are received and payment confirmed BEFORE 4pm, are delivered within 1or 2 working days.
  • Orders that are received and payment confirmed AFTER 4pm, are delivered within 2 or 3 working days.

LOVENTOOLS keeps an economic level of stock of the most popular quality brands such as DEWALT, MAKITA, HITACHI, BOSCH, PASLODE & other brands in our warehouse however, backorders are sometimes required.


In the event an item must be backordered from the manufacturer, the customer will be notified of an approximate shipping date (if available). The customer can then choose to ship the remainder of the order and /or cancel the backordered item for a complete refund.

Insurance

FASTWAYS: This applies to most domestic shipments under 50kg going to a street address.


FASTWAYS include up to $1500 of insurance at no additional charge on all shipments. Additional insurance must be purchased by the buyer at the time of order.


LovenTools is not responsible for lost or damaged shipments that ARE NOT insured.


Freight Handling Fees


Handling fees are applied to most shipments to cover the cost of packing materials, storage, returns, labour, etc. These are stated upfront and included with the shipping fees.


LovenTools does not inflate shipping or handling fees to make up for lower product costs.

If you feel that a shipping or handling fee is excessive, please contact us and if appropriate, we will review and adjust the cost.


For freight orders, handling fees can vary based on the size and complexity of the order. Average handling fees range between $10 and $50 per loaded skid.


Additional handling charges may apply for unusually large or odd shaped items or for expedited services.

 

 

Refunds, Returns and Exchanges

Refunds


A full refund will be given if an item is faulty or LovenTools has incorrectly despatched your order. Your claim must be received within 30 days after purchase.


A full Refund or EXCHANGE will be given if an item is found to be DEAD ON ARRIVAL i.e. does not function as specified by the product manufacturer. Your claim must be received within 7 days and LovenTools will cover all shipping costs.


If you think you’ve incorrectly ordered an item, we may charge an 8% restocking fee. You will need to pay the cost for shipping it back to us.


NO REFUND will be given if you simply change your mind.

Returns


LovenTools accepts returns of items which are un-opened and un-used within 15 days of product receipt. Return shipping is to be paid by the customer and a 6% re-stocking fee will apply (minimum re-stocking fee is $5). Once the returned merchandise has been received and inspected, a refund will be issued.


‘Under Warranty’ items must be returned with the receipt. A warranty card or registration is not required

 

 

Customer Testimonials


“We purchase mostly Paslode & Bostitch air tools from LovenTools and have been a customer for 3-4 years now.


LovenTools has an excellent relationship with a number of manufacturers and are also distributors and service agents for Tooline and Metabo. That’s hugely valuable to us as it gives us the flexibility to offer our customers top quality alternatives and the best price options on their favourite brands. For the brand-loyal construction industry, that’s super important.


Also, LovenTools has expertise when it comes to servicing our client’s tools which is another service that is hugely valuable. Without hesitation we would recommend their services.”


Darren Liu – BBI Fasteners


“I’ve been buying Makita tools and getting them serviced by LovenTools for over 4.5 years. The service they provide, and knowledge of Makita, is second to none. To be honest, I wouldn’t trust my stuff to anyone else.”


Rosco – RJ Interiors Ltd


“LovenTools has been working hand in hand with Manufacturing Suppliers Ltd for approximately 1 year now. I keep going back to Tom and his team because they’re great to deal with offering very competitive pricing. LovenTools is a great company on the rise.”


Brendon Graydon, Account Manager – Manufacturing Suppliers Ltd - Fortress Fasteners

 

 

FAQ


How long will it take to repair my tools?


We offer a 24 hour service turn around. If you drop-off today before 4pm, you can pick up tomorrow provided we have the parts in stock.


If you are outside Auckland, we will need to add shipping time. If you really can’t do without your tools, we offer LOAN TOOLS or if possible we’ll do our very best to repair onsite.


Where can I buy from LovenTools?


  • LovenTools Online (www.LovenTools.com)
  • LovenTools on SELLA
  • LovenTools Shop, Showroom & Warehouse (see our Contact page for address)

What are the Order Methods?


Online (On Account) | Phone | Fax | Email


What Warranty terms can I expect?


See warranty information for NEW & USED TOOLS.


How long does shipping take and how safe will my purchase be while it’s in transit?


We only use reputable and highly professional shipping and courier companies.

Please see Shipping & Delivery for more information.

 

 

Privacy Policy


We value your privacy! We will never give, lease, sell or otherwise disclose your personal information.

Period! Any information you give to LOVENTOOLS LTD will be held with the utmost care. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us.


Resale or Disclosure of Information to Third Parties


LOVENTOOLS LTD does not sell, rent, loan, trade, or lease any personal information collected by our website, including contact forms, download requests or email lists.


Usage Information Collected By Our Website


LOVENTOOLS LTD does collect information about how people are using our website in order to improve the value of our website and the materials available on the website.


Privacy of our Email Lists


Individuals join our mailing lists and are added to our email database using the forms provided on this website. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorised LOVENTOOLS LTD staff, including other list subscribers.


Unsubscribe Policy


We strive to only send e-mail to those who want to receive it. If you prefer not to receive future e-mails from us, please use the 'unsubscribe' link located at the bottom of our email communications.

 

 

“DEWALT® and FLEXVOLT™ are the exclusive trade marks of Stanley Black & Decker, Inc. We are not associated with Stanley Black & Decker, Inc.

 

Security


OUR ONLINE PAYMENT SYSTEM IS PROVIDED BY DPS (DIRECT PAYMENT SOLUTIONS)

Direct Payment Solutions are a highly reputable and proven Payment & Billing Solutions Company. All transactions are processed in real time.


We DO NOT retain credit card information and strictly adhere to industry best practice as recommended by DPS. For more information see our Privacy Policy

 

 

Warranty

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REED, SEEK, Tusk and Graco

All REED, SEEK, Tusk and Graco tools come with a 1 year factory warranty. Loventools will arrange for service and repair of all REED, SEEK, Tusk and Graco tools by an approved New Zealand service agent.

Metabo, Ramset, Senco and Ecko
All Metabo, Ramset, Senco and Ecko products come with a factory warranty. More details about the length of the warranty are set out below. Loventools will arrange for service and repair of all Metabo, Ramset, Senco and Ecko tools by an approved New Zealand service agent.

Metabo
All power tools: 1 year
Power tool accessories and attachments, including chucks, collets, grinder flanges, drill bits, FIXTEC systems and dust bags: 3 months
Consumables including chucks, brushes, O-rings, seals, bearings: 3 months
MANUFACTURER'S DECLARATION OF WARRANTY
Notwithstanding statutory requirements, Metabo provides a warranty in accordance with the legislation of the customer's own country of residence, but in all cases for a minimum of 1 year, commencing from the date on which the tool/machine is sold to the end user.
The warranty covers defects in material and/or workmanship only.

When making a claim under the warranty, the original proof of purchase bearing the date of purchase must be submitted. The repairs under warranty may only be carried out by Metabo' s own service stations, or authorised Metabo warranty service agents.
Excluded from the warranty are:
  • incorrect use, overloading of the machine (example: use of jigsaw in pallet construction), or fitting non-approved accessories
  • use of force, damage caused by external influences or foreign bodies such as sand or stones
  • damage caused by non-observance of the instructions for use such as connection to an unsuitable mains supply or voltage or non-compliance with the installation instructions
  • normal wear
The warranty also does not cover tools/machines, which have been partially or completely dismantled.
XXL WARRANTY (THE METABO 3 YEAR WARRANTY)
If a machine purchased after January 2004 is registered within 4 weeks, Metabo grants an extended warranty of 3 years, also starting on the date of purchase of the machine by the end user/customer.
Registration can be affected exclusively online at www.metabo-service.com and can be done by the customer themselves. The customer will receive the XXL warranty confirmation by email or can print it immediately. This confirmation is always relates specifically to one machine.
When tendering a warranty claim, the XXL warranty confirmation or the registration printout has to accompany the sales receipt illustrating the date of sale.

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